Patients Info

» Attendant Pass

Attendants’ pass is issued by Reception on admission two for each patient. Pass is for attending to the needs of your patient, but not for staying at the bedside.

» Night stay

Night stay pass is issued by the floor managers and Ground floor reception for single room and deluxe rooms.

» 24-Hours Pharmacy

Please enquire about medicine prescription each day from Nursing Station/Floor Manager and deposit the medicine at the Nursing Station only against receipt. All medicines are available at the Hospital pharmacy

» Phone Facility

Discourage Tele Enquiry of patient’s condition to avoid misunderstanding and restrict your calls to the hospital.
Local and Out station calls can be made through our main line. All calls will be billed in to Inpatient bill.

» Health Assistants

Request for special attendant can be made with extra charges at the ward nursing station. No health assistants are allowed in the ICCU/CCU/ITU/HDU/Four-Bedded-Room/General Ward.

» Follow up Visits

Hospital has an OPD Department where you may come for follow up visits and enable your consultant to assess your progress.

» Admission

Patients are admitted to the hospital as per the recommendation of a Consultant Specialist.


Our Front Office main Admission Counter helps to get an idea about the approximate charges for different services and also to understand the routine formalities such as admission, discharge etc.
We encourage all patients taking admission to pay an advance as specified by the Admission Counter at the time of admission. Ordinarily, cash and credit cards are accepted for all payments

• Patients admitted 24 hours in the Hospital
• Master and Visa cards are accepted for an advance deposit
• Corporate clients: Patients admitted by a letter from the company and on doctor’s recommendation. All documents to be submitted before admission.
• Insurance/ TPA Card Holders: Patient admitted by TPA card can avail of a cashless service subject to approval from the concerned TPA group / Insurance company. The hospital bears no responsibility in getting an approval and decline bears no responsibility in getting an approval and decline of inpatient bill coverage from TPA group/Insurance company. In case of a decline in inpatient bill coverage from the TPA Group/Insurance company, all inpatient hospital bills are settled by paying cash before the discharge of the inpatient
• Room transfer: Transfer from one room/ward to another can be done subject to the availability of the required room/bed. For such a transfer, an application is required to be submitted in an advance to the respective nursing station.

» Discharge

Most of the discharges are planned for the following morning. In such situations additional room rent is not charged for the subsequent day.
Patients are advised to collect the discharge summary before leaving the hospital.

• The staff on your floor will make arrangements for easing your transition from hospital to home.
• For speedy discharge procedures please inform the floor manager well in advance for all your necessary arrangements.
• Hospital check out time is 12 noon.

» Billing

• Billing is done across 24 hours
• Security deposit paid at the time of admission is adjusted against charges for increased services.
• During the hospital stay, any outstanding bill amount needs to be cleared within 48 hours.

» Your doctor

• For any information on your medical investigations and treatment, your length of the stay and advance estimation of the medical expenses, please discuss with your consultant under whom you have been admitted. You may seek help from the ward's sister-in-charge and floor manager.